FAQs

When is my order going to be delivered?

We mention delivery times for every product on its product page. You can see typical rates below but it is best if you cross-check with the product page of the particular item(s) you have ordered.

UK

Shipping and delivery of our products to the UK takes 12-28 days. Most of our orders are delivered at around 2 weeks.

US

Shipping and delivery of our products to the US takes 10-20 days. Typically they do not exceed 2 weeks.

European Union (EU)

Delivery rates for EU countries are very similar to the UK ones. Rates may vary by 1-2 days depending on your country. Please contact us if you need further information for your country.

Rest of the World

Delivery rates for the rest of the world vary between 15-45 days depending on your country. Please contact us if you need further information for your country.

Can I cancel my order?

In order to keep delivery rates as low as possible, we process all orders as quickly as possible (within 2 days, most of the orders within 24 hours). Once an order is processed we are not able to cancel it. However, if you contact us shortly after placing an order and we haven’t processed it yet, we are happy to cancel your order and place a full refund.

What is your refund policy?

We offer a full refund for undelivered items or for items that don’t match the product description. We are happy to send a replacement item instead of a refund should the customer prefers this option.